Returns and Exchanges policy

Returns and Exchanges Policy for Hyacinth Medical Aesthetics

Effective Date: July 14, 2023

1. Returns and Refunds

1.1 Product Returns: We do not offer returns or refunds for products purchased through our website, unless the product is damaged or defective upon receipt. If you receive a damaged or defective product, please contact us within 7 days of receiving the item for assistance.

1.2 Service Returns: Due to the nature of our services, we do not provide returns or refunds for completed aesthetic treatments. We strive to ensure your satisfaction, and if you have concerns about a service, please contact us within 7 days of the treatment for further discussion.

2. Exchanges

2.1 Product Exchanges: We only replace products if they are defective or damaged. If you need to exchange a damaged or defective product for the same item, please contact us within 7 days of receiving the product.

2.2 Service Exchanges: If you have concerns about a completed service, please contact us within 7 days of the treatment for a consultation. We will assess your situation and determine an appropriate course of action.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us via email at [email protected] or call us at 613-827-3856. Provide details about the issue, including your order number for product-related concerns or details about the service received for aesthetic treatments.

4. Shipping Costs

4.1 Product Returns: If you are returning a damaged or defective product, we will cover the return shipping costs. If you are returning a product for any other reason, you will be responsible for the return shipping costs.

4.2 Product Exchanges: If you are exchanging a damaged or defective product, we will cover the shipping costs for the replacement item.

5. Refund Processing

For approved refunds, please allow a reasonable amount of time for the refund to be processed. Refunds will be issued using the original payment method.

6. Changes to the Policy

We reserve the right to update or modify this Returns and Exchanges Policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Information

If you have any questions or concerns about our Returns and Exchanges Policy, please contact us at:

Hyacinth Medical Aesthetics
Address: Unit 2 – 25 Campbell St. Belleville ON K8N 1S6 Canada
Email: [email protected]
Phone: 613-827-3856

Please review this policy regularly for any updates. Your use of our products and services implies acceptance of this Returns and Exchanges Policy.